In solution-focused work, __________ are universal solutions to unique problems.

In solution-focused work, __________ are universal solutions to unique problems.

• A. compliments
• B. yes-sets
• C. skeleton keys
• D. exception questions

Answer: (C)

In solution-focused work, universal tools are the adaptable moves that can unlock progress across a wide range of problems. Skeleton keys embody that idea because they’re not tied to any single issue; they represent strategies you can apply repeatedly in different contexts to move clients forward. The strength of this concept lies in focusing on what works, drawing the client’s resources, and offering concrete, portable steps that fit many situations. For example, using questions that elicit small, doable next steps, highlighting exceptions where the problem wasn’t present, and inviting resource-based reframing are all flexible tools that can be reused across diverse presenting concerns. By contrast, compliments build rapport, yes-sets are about gaining agreement, and exception questions are a specific technique; none of these alone function as the broad, reusable solution that skeleton keys refer to.

In solution-focused work, universal tools are the adaptable moves that can unlock progress across a wide range of problems. Skeleton keys embody that idea because they’re not tied to any single issue; they represent strategies you can apply repeatedly in different contexts to move clients forward. The strength of this concept lies in focusing on what works, drawing the client’s resources, and offering concrete, portable steps that fit many situations. For example, using questions that elicit small, doable next steps, highlighting exceptions where the problem wasn’t present, and inviting resource-based reframing are all flexible tools that can be reused across diverse presenting concerns. By contrast, compliments build rapport, yes-sets are about gaining agreement, and exception questions are a specific technique; none of these alone function as the broad, reusable solution that skeleton keys refer to.